Privacy Policy

Introduction

Kaiora App respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform for building and publishing branded fitness apps, and related services.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Builder Content — The prompts and inputs you submit, app structures, workout and lesson content, brand details, and images you generate or upload while building and publishing your apps.
3. Usage Data — Information about how you interact with the service, including features accessed, AI credits consumed, frequency of use, and interaction patterns.
4. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
5. Cookies — Small data files stored on your device to remember preferences and improve your experience.
6. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

AI Processing and Content Moderation

When you use our AI generation features, the prompts and inputs you provide are sent to third-party AI model providers to generate text and images, and to our payment processor's content moderation service, which screens prompts for prohibited content before generation. These providers process the data only to perform the requested service. We do not use your private builder content to train our own models.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve Kaiora App.
• Generate, host, and display the apps and content you create.
• Process transactions, manage credits and subscriptions, and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud, abuse, and prohibited content.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service — including AI model providers, our content moderation provider, payment processors, and storage providers — under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information. You can do this through your account settings or by contacting us at the email address below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, contact us at support@kaiora-app.com.